Resume
About
Redesigning Deal pricing System  at Wipro
Transforming 170000+ people organisation
Team
1 Design Lead
1 UX Lead
2 UI Designer
Position
UX Design Intern
Timeline
4 - 5 months
Background
Project Quantum was started to transform the process and functionality within Wipro in order to make it more sustainable and agile. A new process that will bring a significant difference in the functioning of Wipro by empowering its team to deliver growing value to its client.​

Quantum aspires to deliver a unified view of Wipro, across various organizational dimensions of people, processes, and systems, and install agility as a core principle of ‘One Wipro’. The vision of this program was also to serve as a ‘showcase of the future’ for Wipro’s clients and bring empowerment with accountability.
Objective
To Redesign Wipro's deal pricing system in order to support its existing and future business models. Enable Wipro and its employees to achieve their business goals through a more human-centric approach.
Goals
  • Reduce the manual effort and time required to configure and complete the deal pricing and estimation for Wipro.
  • Design a process that enables collaboration, flexibility, and agility for different actors involved in the system.
  • Use the upcoming technologies to increase the learnability, predictability, and efficiency of the system.
Kickoff
A cross functional study was conducted across all the Wipro processes. The research insights led us to derive guiding principles that have become cornerstones of the Wipro processes of the future. The outcomes were detailed service journeys of future processes which then informed business process redefinition & the UX design of future digital systems.

The design process was implemented in three phases.
Discover.   Define.   Design.
Discover
Research
To get a better understanding of Wipro ecosystem we analysed each of it’s elements and identified challenges, which then led to the defining of actionable insights that guided the vision and the future solution.
12+
F2F Interviews
20+
Secondary
Research Topics
04+
Enterprise
Tools Overview
03+
Current journey mapping and Co-Creation workshop
Understanding existing system
At this stage, we started identifying & understanding the existing process by gathering insights from business users and other stakeholders. Series of interviews and walkthrough sessions helped to gain insight into what users really want, what is working well in the current process, and where we need to make further improvements.
User Interviews & Tool overviews
In-Depth interview and walkthough of the current confluence tool in order to map out key functionality, challenges, and scope of improvements. The questions were mostly open ended and framed in such a way that it canbring the most essential insights about the entire DPS.
Guiding Principles & User Journey Mapping
From the research synthesis we identified various opportunity areas that will inform the future solution & address challenges across the ecosystem. Using the opportunity areas we culminated the guiding principles to drive the re-imagination of Wipro’s organisational processes.
Define
Furture Journey : Lead to Order (L2O)
Based on our research findings, we identified & prioritised roles and their service interactions across the Lead to Order (L2O) cluster. The journeys were validated with stakeholders through multiple co-ideation workshops. The validated service blueprints were used as input for business process finalisation & UX design.
Key Interventions
  • Streamlined process : Track past, present & upcoming proposal status
  • Effective collaboration : Real-time collaboration between response creation & review team. Clear visibility & ownership of tasks & dependencies.
  • Proposal repository integration : Historic data analysis to make recommendations /suggestions
  • Unified RFP response  : Single point for proposal response creation bymultiple members
Design
Design Realisation
We conducted pre-design workshops to validate the process flows which were detailed out keeping the employee experience at the core. We conducted card sorting with business users & stakeholders to group content & processes. We created role-wise sitemaps and conducted validation sessions to refine, validate, and finalise the user flows.
Sitemap
Mapping entire Lead to Order journey
Role Specific distribution : Deal Owner
Role Specific distribution : Module Owner
Quantum Styleguide
In order to ensure scalability and standardisation we created a design system consisting of guidelines and components, for easy hand-offs between teams. As we progressed into the design phase we made necessary modifications into the design library to capture all scenarios and details about the use of each components. We compiled an interaction design document that act as a design system and guidelines for both design and development teams.
Design
Predesign workshops & wireframing
After validating the process flows and defining sitemaps for specific roles, I started iterating the designs for some of the core features like Deal tracker (Pursuit Calendar), Technical solution, Digital Assitance and Colloboration Log.
Final Designs
This documentation is a part of graduation project report created during my internship at Designit, Bangalore under the acadamic curriculum of National Institute of Fashion Technology, Bangalore.
Download Full report