Hey, I'm Raunak Agarwal, a Sr. UX design with5+ years of experience crafting digital products...
Currently working at  Intuit
Previously at Razorpay, MakeMyTrip & StarTVNetwork (Disney)
CASESTUDIES

Transforming the onboarding experience for Experts

To create a streamlined and scalable onboarding process for all experts on the Virtual Expert Platform (VEP) by overhauling the user experience (UX) to address current inefficiencies, providing clear task expectations and self-service support, and ensuring mobile-web responsiveness.

Improving the credit limit for Merchants

Helping merchants to submit the most active business bank account for underwriting., resulting in a higher Credit limit for the customer.

Rethinking MMT's Live Train Status for
25 million passengers

Redesigned MMT’s Live Train Status feature in order to improve customer experience. Leveraging the power of Network Triangulation to serve its customers with more granular data.

Service design for business transformation
at Wipro

Redesigned the Wipro deal pursuit experiences inorder to support existing and future businessmodels. Enable Wipro and it’s employees achievetheir business goals through a more human-centric approach.

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